UNIVERSITI TUNKU ABDUL RAHMAN

FREQUENTLY ASKED QUESTIONS ON DSA

(For new students) 
updated as of 25 May 2023 


A. GENERAL 


  1. What is the Department of Student Affairs (DSA)

The Department of Student Affairs (DSA) is a central hub for students, a place that facilitates students' holistic wellness, fosters their intellectual growth as well as enriches their personal development. 

  1. What does DSA do?

 DSA is deeply committed to the purpose of enhancing student life from various aspects, as an experiential augmentation to their academic performance, through the following approaches:

  • To create a sense of belonging for all students during their campus life by providing excellent services. 
  • To foster the holistic well-being and development of students as a person via experiential learning, guidance and counselling. 
  • To enhance students' leadership and communication skills and enrich their sense of community via organising and joining activities and sports.

  1. How can I keep in touch with the DSA for assistance?

Please send email to dsa@utar.edu.my and state “REQUEST ASSISTANCE” as the title of the email subject. Students are advised to state their full name, student ID, study programme and campus when sending emails.

From Monday to Friday (except Public Holidays) between 8.30am to 5.30pm, you may visit our offices located as follows:

  • Kampar Campus: C113 Counter, Student Pavilion I
  • Sungai Long Campus: KB006 Counter, KB Block Ground Floor

Should you have any enquiry, you can contact us through DSA telephone line or DSA Hotline as below:

  • Kampar Campus:

    i) Telephone Number: 05-46 888 88 
    - Extension Line : 2282 / 2570 - E-Orientation/Clubs & Societies Info
    - Extension Line:  2280 - Student Services (e.g. Accommodation, Vehicle Sticker, Bus Service)
    - Extension Line : 2281 - Gym/Sports Complex

    ii) DSA Hotline: 016- 2100864
  • Sungai Long Campus

    i) Telephone Number: 03-90860288
    - Extension Line: 818/825/825  - E-Orientation/Clubs & Societies Info
    - Extension Line: 818/820/829/830 - - Student Services (e.g. Accommodation, Vehicle Sticker, Bus Service)
    - Extension Line: 827/828/864 - Gym/Sports Complex

    ii) DSA Hotline: 016-210 0862  

  1. Will there be any physical sessions of Orientation for the June 2023 Trimester new students?

  • The orientation programmes will be conducted in physical mode.
  • Freshmen may join the physical Orientation activities on campus from 11 June 2023, (Undergraduates Programmes) and 18 June 2023 (Foundation Programme), 8.30am onwards.

A comprehensive website with all online materials that are related to the orientation and the training of online learning will be made available to new students via https://orientation.utar.edu.my starting from 29 Ma 2023, Monday, 8.30 am until 30 August 2023, Wednesday, 11.59am. 

  1. Are parents/ visitors/ students allowed to enter the campus for the June trimester 2023 trimester?

Entry into the University Campuses is allowed by adhering strictly to the SOP that greatly emphasises physical distancing and safety precautionary measures, of which the detailed information can be accessed at https://dccpr.utar.edu.my/COVID-19-News-Announcements.php. The SOP includes the following:

  1. Safety and Health Check shall be conducted at the South Gate and East Gate entrances (UTAR Kampar Campus).
  2. Safety and Health Check shall be conducted at the following designated entry points:
    • KA Block - North lobby & South lobby
    • KB Block - Main entrance & Rear entrance via guard post
  1. Is there any adjustment on the resources fees for the coming June 2023 trimester?

The University is currently looking into ways to improve and provide a better service for students, especially on blended learning. For instance, the University has added some e-learning materials to the existing resources such as more e-books as alternatives for the textbooks required by students; subscription to Microsoft Teams and licensed copies of Microsoft Offices under the package; and adding extra servers to support online platforms. Thus, there will be an adjustment on the resources fees which is still cost-effective to the students.

7. Where can I get the bus ticket and how much does it cost?

The new bus ticket at RM 1.00 per piece, RM10.00 per pad of 10 pieces, will be available starting from 22 May 2023.  You may purchase the bus ticket from the Division of Finance (DFN) OR scan the Touch n Go E-Wallet QR code for fare deduction when you board the bus.

As part of welcoming the new students, the bus service is Free of Charge (FOC) during the Orientation Week.
For bus schedule information, kindly visit the page as below:
UTAR Kampar Campus - https://dsa.kpr.utar.edu.my/Bus-Services.php
UTAR Sungai Long Campus - http://dgs.sl.utar.edu.my/Bus-Services.php

B. HEALTHCARE AND SAFETY MEASURES

 

  1. Where can I find the information e.g. Campus SOP, Quarantine Arrangements, FAQs and others in relation to the COVID-19 pandemic on campus? 

You can visit to https://return2campus.utar.edu.my/

  1. Is there any assistance provided to staff, students and visitors in relation to the COVID-19 pandemic on campus? 

Please be informed that the University has set up a Bilik Gerakan on campus and put in place operating procedures as a measure to monitor and provide assistance to staff, students and visitors in relation to the COVID-19 pandemic. The locations of the Bilik Gerakan for each campus are as follows:

Kampar Campus

Venue                         : Room A008, Ground Floor, Heritage Hall

Contact Numbers      : 05 468 8823 / 0111-061 3354 (Ops Room Hotline)

Operating hours    : Monday to Friday from 8.30am to 5.30pm.

Email address: bilikgerakan.kpr@utar.edu.my

After office hours and on weekends, UTAR security staff on duty will man the Bilik Gerakan.           

Sungai Long Campus

Venue                         : Fire Control Room, KA Bloc

Contact Numbers      : 03 908 60288 ext. 842 / 0111-060 3354 (Ops Room Hotline)

Operating hours    : Monday to Friday from 8.30am to 5.30pm.

Email address: bilikgerakan.sl@utar.edu.my

After office hours and on weekends, UTAR security staff on duty will man the Bilik Gerakan.


C. COUNSELLING AND GUIDANCE SUPPORT

 

  1. What are the services provided by the Centre for Healthy Minds & Wellbeing?

The Centre for Healthy Minds & Wellbeing offers free counselling sessions and mental health support for all students of the University in a safe and confidential environment. The counsellors are registered with Lembaga Kaunselor Malaysia (LKM) and speak most of the major languages in Malaysia. The counsellors are always ready to assist you in exploring all the possible options in resolving the issues found in life.

  1. Do I need to make an appointment with a counsellor before attending a session?  

Yes, you are required to make an appointment with a counsellor prior to attending any counselling sessions.

  1. How can I make an appointment with a counsellor? 

Students are welcome to make an online appointment or walk-in to meet any of our counsellors as follows:


Online Registration (For Counselling session only)

Kampar Campus:

https://bit.ly/chmwkpronline

Sungai Long Campus:

https://bit.ly/cguslonline 

The Centre for Healthy Minds & Wellbeing will provide conditional face-to-face counselling where students can discuss with their counsellors regarding the appointment for physical counselling. In addition, CHMW will continue to provide online counselling services through Microsoft Teams as well to ensure the safety of the students. 


  1. Do I need to pay for the counselling and guidance sessions? 

All counselling services are free of charge for all UTAR students.
 

  1. How many counselling sessions are needed?  

The number of counselling sessions depends on the issues faced by the students. It is also subject to the progress of the session and students’ needs. Therefore, students are always welcomed to discuss the number of sessions with the counsellor whenever necessary.

  1. Will there be a record in my academic transcript which may lead to a bad impression in the future if I am seeing a counsellor?

All counselling sessions will be done with the adherence of private and confidential policy. Please rest assured that all the counselling sessions with the counsellor will not be recorded in academic transcript.

  1. How can I get counselling support if I need it?  

Students may contact our registered and licensed counsellors from the Centre of Healthy Minds and Wellbeing of the Department of Student Affairs as follows:

 

Kampar Campus

General -

Venue: C113, Student Pavilion 1

Email: cgukpr@utar.edu.my   

Facebook Page: https://www.facebook.com/CHMWkprcampus

Telephone No: 05-4688888 ext: 2283/2563


Counsellors -

Email: chongcw@utar.edu.my (Mr Chong Chee Wai)

Email: gursheena@utar.edu.my (Ms Gursheena Kaur)

Email: psleong@utar.edu.my (Mr Leong Pyh Shin)

Email: slong@utar.edu.my (Ms Ong Sweet Ling)

Email: chenkx@utar.edu.my (Ms Chen Ke Xian)

Email: ganxx@utar.edu.my (Ms Gan Xin Xin)

 

Sungai Long Campus

General -

Venue: KB006, Ground Floor

Email: cgusl@utar.edu.my

Facebook Page: https://www.facebook.com/utarcounseling 

Telephone No: 03-90860288 ext 823 / 824

Counsellors -

Email: navamani@utar.edu.my (Ms Navamani)

Email: ngwf@utar.edu.my (Ms Ng Wan Fern)

Email: tcyee@utar.edu.my (Ms Tan Chin Yee) 

Email: ongcs@utar.edu.my (Mr Ong Chia Shen)


D. STUDENTS ACTIVITIES AND MOBILITY

  1. What can a student do besides academic studies? 

For a student, life at the University goes beyond studying. It can be an enriching journey filled with fun-learning extracurricular activities. Effective learning opportunities beyond the confines of both physical and virtual classrooms are provided to shape students’ development through exposure of new experiences and perspective. DSA facilitates and engages students in activities where teamwork, conflict resolution skills, and leadership roles can be enhanced. 


  1. Where can I find the information about the clubs and societies?

There is a wide range of clubs and societies to serve each student’s interests and emerging needs. To know more about the clubs and societies available at the University, please visit the following link:

Kampar Campus - https://dsa.kpr.utar.edu.my/Clubs--and--Societies-List.php

Sungai Long Campus - https://dsa.sl.utar.edu.my/Clubs_-and-_Societies.php

Should you have any enquiry about clubs and societies recruitment/activities, please email us at dsa@utar.edu.my 


  1. How can I join a club and society? Where can I register?

The recruitment drive will be conducted in starting from 26 June to 9 July 2023. Students may join the physical arrangement (26-28 June2023 at A009 & A011, Kampar Campus) and (4-6 July 2023 at Multipurpose Hall, Sungai Long Campus).

Please refer to the DSA website for more details.

DSA Website (Kampar Campus) - https://dsa.kpr.utar.edu.my/

DSA Website (Sungai Long Campus) - https://dsa.sl.utar.edu.my/


  1. Can I still proceed with the Clubs and Societies meeting on Campus?

Students may request to have physical meeting sessions once they have returned to campus whilst adhering to the new norm standard operating procedures. 

  1. Should we continue our clubs and societies activities in the June 2023 trimester?

You may plan and conduct online activities by utilising available digital platforms where the student leaders and the committee members can continue to keep in touch with their members electronically to share matters or items that are related to club/society objectives. Physical activities could be conducted by adhering to SOP once students are physically back to campus. Please keep track of the Mail Master/Student Portal’s announcement/DSA Facebook Page for any activities’ updates.


6. Can we book booths/corridors for their activities during the June 2023 trimester?


At Kampar Campus and Sungai Long Campus, the booking is available. Please contact DSA, Clubs & Societies Unit (Sungai Long Campus) / Student Services Unit (Kampar Campus).

7. Can we submit event posters for approval to be pasted on notice boards? 

Proceed to DSA office or students may request to upload their e-Posters by submitting them to the respective DSA Facebook pages for approval. Please send your e-Poster in JPEG format and your request message via the “Send Message” button in the respective DSA Facebook Page:

Kampar Campus: 

https://www.facebook.com/utardsaperak/

Sungai Long Campus: 

https://www.facebook.com/utardsasglong/ 

 
8. Can I join any student mobility activities?

The University is currently opening its physical student mobility activities. For more details, please visit Student Mobility One Stop Center website at

https://studentmobility.utar.edu.my or email to dsa@utar.edu.my

E. STUDENT SERVICES

  1. Am I covered by insurance during this online learning period? 

Yes. All UTAR local students are covered by a group personal accident policy. For more information, please visit
Kampar Campus: https://dsa.kpr.utar.edu.my/health-services.php
Sungai Long Campus: https://dsa.sl.utar.edu.my/Student_Protection_Services.php


  1. If I have met with an accident during June 2022 intake, can I submit my insurance claim form online?

Yes, you can submit the soft copy of your insurance claim form and other supporting documents via email to dsa@utar.edu.my with “INSURANCE” as the email subject title. Besides, the hard copy of these documents is also required to be submitted to the DSA office by postage (Refer to the address on page 19) or walk-in. The Personal Accident Claim Form & E-payment Authorisation form can be downloaded here (Note: only for UTAR local students).

i) Personal Accident Claim Form - http://www.utar.edu.my/dsa-pk/file/Personal Accident Claim Form.pdf
ii) E-payment Authorisation - http://www.utar.edu.my/dsa-pk/file/e-payment registration form.pdf

  1. What if I have any academic /non-academic matters, who can I contact?

If students have any academic matters, please contact your respective faculty for further advice /action.  Please visit the page here. https://tinyurl.com/y2nc7aaq

If you have questions regarding non-academic matters, please send an email to dsa@utar.edu.my or contact DSA Hotlines. 

  1. How and when can I apply for a vehicle sticker for the June 2023 trimester?

Please visit the Department of Student Affairs website or UTAR student portal for further information. 

DSA Website (Kampar Campus) 

Vehicle Sticker Page - https://dsa.kpr.utar.edu.my/Vehicle-Stickers.php

DSA Website (Sungai Long Campus) 

Vehicle Sticker Page - https://dsa.sl.utar.edu.my/Vehicle_Sticker.php

  1. Why can’t I see the link for vehicle sticker registration on the student portal?

 Please ensure you have paid for your student bill before registering for the vehicle sticker.


F. FINANCIAL AID

 

  1. Where to search for scholarship & financial assistance information?

For more information, please visit to this link - https://deas.utar.edu.my/Financial-Aid.php 


G. SOFT  SKILLS  DEVELOPMENT

  1. What is the UTAR Soft Skills Development Certificate (USSDC)? Is it compulsory to join USSDC?

The UTAR SOFT SKILLS DEVELOPMENT CERTIFICATE (USSDC) is a certification system which recognises students’ achievements and efforts to improve themselves in the areas of the following soft skills and life skills:

  • Communication and Language Skills
  • Cognitive Skills
  • Complex Problem Solving
  • Critical Thinking
  • Emotional Intelligence, Cultural Intelligence and Teamwork
  • Moral and Professional Ethics
  • Leadership Skills
  • Lifelong Learning & Information Management
  • Entrepreneurship Skills
  • Digital Literacy 

All students of the University are STRONGLY ENCOURAGED to join the USSDC programme because it is a record of students' achievements and efforts to improve their soft skills and life skills in UTAR. If you have gained 100 points (a minimum of 10 points from each core component), you will be awarded a USSDC certificate. 


  1. How to register for the USSDC? 

You may follow the following steps to complete USSDC registration  

Step 1: Login to UTAR Student Portal - https://portal.utar.edu.my 

Step 2: Select USSDC Programme under Info menu

Step 3: Select Registration (Form 1) on the sidebar menu

Step 4: Read all the terms and conditions and complete the form

Step 5: Click Register button

Step 6: Check the particulars and click Update button to complete the registration

 

  1. Is there any USSDC activity for new intake of students?

Yes, there are two USSDC activities specially offered to new intake of students:

i. Quiz for E-Orientation Virtual Talks

There will be 11 questions regarding the briefing of different departments. Students must answer minimum 8 questions correctly to apply for USSDC points.  The link of the quiz is as below: 

https://forms.gle/jHC41GsBpnVzky7t7

ii. Welcoming Soft Skills Programmes For New Students

DSSC offers two training programmes for new students to enhance their study skills and presentation skills.  USSDC points will be granted for students who successfully completed the workshops. The schedule is available at the following link:

https://softskill.utar.edu.my/Welcoming-Progammes.php 


H. UTAR CARE Programme

  1. What is the UTAR Community and Voluntary Engagement Programme (UTAR CARE Programme)?

    UTAR Community and Voluntary Engagement Programme (UTAR CARE Programme) was introduced from January 2021 onwards as an effort to cultivate and recognise students' contribution and efforts in community and voluntary projects.

    For more information, please visit https://softskill.utar.edu.my/UTAR_CARE_Programme.php

  2. How to register for the UTAR CARE Programme?

    You may follow the following steps to complete UTAR CARE Programme registration
    Step 1: Login to UTAR Student Portal - https://portal.utar.edu.my
    Step 2: Select UTAR CARE under Info menu
    Step 3: Select Registration of UTAR CARE on the sidebar menu
    Step 4: Read all the terms and conditions and complete the form
    Step 5: Click Register button
    Step 6: Check the particulars and click Update button to complete the registration

  3. Is there any volunteer opportunities for new intake of students?

    For more information and volunteer opportunities, please visit https://softskill.utar.edu.my/Volunteer-Opportunities.php

Important notice: You are advised to refer to the official announcements made by the University from time to time via Student Portal and mail master for any updates. 

Department of Student Affairs Office (Kampar Campus) Address

Department of Student Affairs

Room C113, Student Pavilion 1

Jalan Universiti, Bandar Barat

31900, Kampar, Perak


Department of Student Affairs Office (Sungai Long Campus) Address

Department of Student Affairs

Room KB006, KB Block 

Jalan Sungai Long, Bandar Sungai Long

43000, Cheras, Kajang 

Selangor

Department of Student Affairs - Facebook Page

DSA Facebook Page (Kampar Campus)

https://www.facebook.com/utardsaperak/ 

DSA Facebook Page (Sungai Long Campus)

https://www.facebook.com/utardsasglong/ 

 

Student Representative Council (SRC) - Facebook Page

Student Representative Council (SRC) - Kampar Campus

https://www.facebook.com/SRCUTARKamparCampus/

Student Representative Council (SRC) - Sungai Long Campus

https://www.facebook.com/UTARSRCSL/


Department of International Student Services (DISS) - International Students 

Kampar Campus:

Mr. Ngan Mun Wai - 0165619184 ; Email address : nganmw@utar.edu.my 

Mr. Choy Kar Yan - 0175363558 ; Email address: choyky@utar.edu.my 

Sungai Long Campus:

Mr. Foo Wai Wai - 0169392331 ; Email address: fooww@utar.edu.my

Mr. Ng Chee Hong - 0125867183 ; Email address: nchong@utar.edu.my